Terms of Service

Effective Date: March 20, 2026

Welcome to NileLuxe. These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and NileLuxe (“we,” “our,” or “us”) governing your access to and use of our website at nileluxe.org and the purchase of any products offered through it.

By accessing our website or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must refrain from using our website and services.

1. Eligibility

You must be at least 18 years of age to use our website and purchase products from NileLuxe. By placing an order, you represent and warrant that you are of legal age and have the legal capacity to enter into a binding agreement.

2. Products & Descriptions

We make every effort to display our products accurately, including colours, dimensions, and materials. However, we cannot guarantee that your device’s display will accurately reflect the actual appearance of our products. Minor variations in colour, texture, and finish are inherent to handcrafted leather goods and are considered a hallmark of authenticity, not a defect.

All product descriptions, images, and specifications are subject to change without notice. We reserve the right to modify, discontinue, or limit the availability of any product at any time.

3. Pricing & Currency

All prices displayed on our website are quoted in Kenya Shillings (KES) unless otherwise stated. Prices are subject to change without prior notice, but changes will not affect orders that have already been confirmed.

We reserve the right to correct pricing errors. In the event a product is listed at an incorrect price, we will notify you and give you the option to proceed at the corrected price or cancel the order for a full refund.

4. Orders & Payment

Placing an Order

An order placed through our website constitutes an offer to purchase. We reserve the right to accept or decline any order at our sole discretion. Order confirmation does not guarantee availability; if a product becomes unavailable after your order is confirmed, we will notify you promptly and issue a full refund.

Payment Processing

Payments are processed securely through PesaPal, our authorised payment gateway. We accept payments via M-Pesa, credit/debit cards, and other methods supported by PesaPal. All transactions are encrypted and processed in accordance with PCI DSS standards.

Your order will not be dispatched until payment has been received and verified in full.

5. Shipping & Delivery

We offer shipping within Kenya and to select international destinations. Estimated delivery times are provided at checkout and vary based on your location. While we make every effort to meet estimated delivery times, delays may occur due to circumstances beyond our control, including customs processing, weather conditions, or carrier disruptions.

• Domestic (Kenya): Estimated 3–7 business days
• International: Estimated 10–21 business days, subject to customs clearance

Risk of loss and title for products pass to you upon delivery to the carrier. NileLuxe is not liable for delays or damages caused by third-party shipping providers.

6. Returns & Exchanges

We want you to be completely satisfied with your NileLuxe purchase. If you are not satisfied, you may request a return or exchange within 14 days of receiving your order, subject to the following conditions:

• Items must be unused, unworn, and in their original condition with all tags and packaging intact
• Items that have been personalised, engraved, or altered are not eligible for return
• Sale or promotional items may be subject to different return conditions, as specified at the time of purchase

To initiate a return or exchange, please contact our Client Care team at returns@nileluxe.org. Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.

7. Intellectual Property

All content on this website — including but not limited to text, images, photographs, graphics, logos, icons, designs, product descriptions, and software — is the exclusive property of NileLuxe or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use any content from our website without our prior written consent. The NileLuxe name, logo, and all related marks are registered trademarks of NileLuxe.

8. User Conduct

When using our website, you agree not to:

• Use the site for any unlawful purpose or in violation of any applicable laws or regulations
• Attempt to gain unauthorised access to any part of the website, other accounts, or computer systems
• Transmit viruses, malware, or any code of a destructive nature
• Interfere with or disrupt the integrity or performance of the website
• Scrape, harvest, or collect information from the website using automated means without our consent
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity

9. Limitation of Liability

To the fullest extent permitted by applicable law, NileLuxe and its directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Your use of, or inability to use, our website or services
• Any errors, inaccuracies, or omissions in product descriptions or pricing
• Unauthorised access to or alteration of your data or transmissions
• Any third-party content, products, or services accessed through our website

Our total liability for any claim arising from or related to these Terms or your use of our website shall not exceed the amount you paid to NileLuxe for the specific product or service giving rise to the claim.

10. Disclaimer of Warranties

Our website and services are provided on an “as is” and “as available” basis. NileLuxe makes no representations or warranties of any kind, express or implied, regarding the operation of the website, the accuracy of information, or the products offered. We disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless NileLuxe, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the website, violation of these Terms, or infringement of any rights of a third party.

12. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising from or in connection with these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts located in Nairobi, Kenya.

Before initiating formal legal proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiation. If a resolution cannot be reached within thirty (30) days, either party may pursue formal legal remedies.

13. Modifications to These Terms

NileLuxe reserves the right to update or modify these Terms at any time. When material changes are made, we will revise the “Effective Date” at the top of this page. Your continued use of our website following any modifications constitutes your acceptance of the revised Terms.

We recommend reviewing these Terms periodically to stay informed of any changes.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The unenforceable provision shall be modified to the minimum extent necessary to make it enforceable while preserving the original intent.

15. Contact Information

For questions or concerns about these Terms of Service, please contact us:

• Email: legal@nileluxe.org
• Website: nileluxe.org/contact

These Terms of Service were last updated on March 20, 2026.