Privacy Policy

Effective Date: March 20, 2026

NileLuxe (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website at nileluxe.org, place an order, or interact with our services.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with the practices described herein, please do not use our services.

1. Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide when you:

• Create an account or place an order (name, email address, phone number, billing and shipping address)
• Subscribe to our newsletter (email address)
• Contact us through our website or email (name, email, message content)
• Participate in promotions, surveys, or exclusive events

Payment Information

When you make a purchase, payment is processed securely through our third-party payment provider, PesaPal. We do not store your full credit card number, debit card number, or mobile money PIN on our servers. PesaPal handles all payment data in compliance with PCI DSS (Payment Card Industry Data Security Standard).

Automatically Collected Information

When you visit our website, we may automatically collect certain technical data, including:

• IP address and approximate geographic location
• Browser type and version, operating system, and device type
• Pages viewed, time spent on pages, and navigation patterns
• Referring website or source that directed you to our site
• Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order fulfilment — processing, shipping, and confirming your purchases
• Customer service — responding to inquiries, providing support, and resolving disputes
• Communications — sending order confirmations, shipping updates, and, with your consent, marketing communications about new collections and exclusive offers
• Website improvement — analysing usage patterns to enhance user experience, functionality, and design
• Security & fraud prevention — detecting, preventing, and addressing fraudulent transactions or unauthorised access
• Legal compliance — meeting applicable legal obligations, including tax reporting and regulatory requirements

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:

• Service providers — trusted third-party vendors who assist in payment processing (PesaPal), shipping and logistics, email delivery, and website hosting (Vercel)
• Legal requirements — when required by law, regulation, legal process, or governmental request
• Business transfers — in connection with a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred as part of that transaction
• With your consent — we may share your information for purposes you have explicitly authorised

4. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Order and transaction records are retained for a minimum of seven (7) years for accounting and tax compliance purposes. You may request deletion of your account data at any time by contacting us.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you interact with our website
• Improve site performance and load times
• Provide relevant content and recommendations

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect certain features of our website.

6. Data Security

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure, encrypted storage of sensitive information
• Regular security assessments and monitoring
• Restricted access to personal data on a need-to-know basis

While we strive to protect your data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but are committed to safeguarding your information to the best of our ability.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of any inaccurate or incomplete data
• Deletion — request deletion of your personal data, subject to legal retention requirements
• Opt-out — unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly
• Data portability — request your data in a structured, commonly used format

To exercise any of these rights, please contact us using the details provided in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites, services, or social media platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party services you interact with.

9. Children’s Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

• Email: privacy@nileluxe.org
• Website: nileluxe.org/contact

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the “Effective Date” at the top of this page and, where appropriate, notify you via email or a prominent notice on our website. Your continued use of our services after any modifications constitutes your acceptance of the updated policy.

This Privacy Policy was last updated on March 20, 2026.